Policies for International Customers

We will sell and ship plants to customers outside of the United States under certain conditions. Our minimum order is $100 in plants with additional shipping and handling charges added. First, we have little to no control over international shipping, unlike for our domestic customers in the United States, and therefore you must explicitly accept full responsibility for lost, stolen, confiscated, or damaged shipments. Second, international financial transactions cost us more in financial fees than for domestic customers, and it takes more time to prepare international shipments, therefore we assess an additional 15% handling fee for all international shipments. A phytosanitary certificate for non-CITES plants is required and costs $31 for orders less than $1250 and the phyto is easily obtained in most cases.Finally, we assess exact shipping charges for all international shipments, which start around $25 for international first class shipments weighing less than 2 pounds to most countries. If you need tracking numbers, you must tell us to ship international priority mail, which generally starts at about $56 per box. You must explicitly agree to these terms of business before we will accept an order from you. We recommend you place orders on our secure online store but ignore the shipping charges and total charges because none of the aditional fees are included.

Our international customers are responsible for their countries laws and regulations regarding import of succulent plants and cacti. Anyone who wants to purchase plants from us must be aware of whether or not an import permit is required for their country. You also need to be aware of international restrictions on CITES plants, and if you are unaware of CITES, please go to www.CITES.org for more information. A brief listing of CITES plants includes all cacti, orchids, Aloes, Euphorbia, Didieriaceae, Pachypodium, Anacampseros, and selected other species from the genera Agave, Beaucarnea, Ceraria, and Senna. Only a few Agaves are on the list, however. Examples of genera with no species on the CITES list include Commiphora, Haworthia, Gasteria, Pelargonium, and Sansevieria.

In February 2019, we obtained a master CITES list for most species (but not all) of Aloe. For orders less than $1250, the phyto costs $61 and the CITES fee is $5. There is a delay in shipping because CITES plants require greater scrutiny. Please inquire for additional details..

 

 

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